Privacy Policy

Privacy Policy
Last Updated: [1/19/2026]

Neuro Empowering (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health-related information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, schedule services, make payments, or engage with our programs.

By using our website or services, you agree to the practices described in this Privacy Policy.

 
1. Information We Collect
a. Personal Information
We may collect personal information you voluntarily provide, including:

Name
Email address
Phone number
Mailing address
Appointment details
Communication preferences
b. Health-Related Information
When you engage in services, we may collect limited health, functional, or wellness-related information relevant to occupational therapy, neuroscience-informed care, or wellness services. This information is collected only as necessary to provide safe and appropriate services.

c. Payment Information
Payments are processed securely through Stripe. Neuro Empowering does not store or have direct access to your full payment card details. Stripe may collect:

Billing name
Billing address
Payment method details
Transaction data
Stripe’s handling of payment information is governed by its own privacy and security practices.

d. Automatically Collected Information
When visiting our website, we may collect:

IP address
Browser and device type
Pages visited and session duration
Cookies and similar tracking technologies
 
2. Practice Management & Care Delivery (Carepatron)
Neuro Empowering uses Carepatron, a secure, HIPAA-compliant practice management platform, to support:

Appointment scheduling
Client records and documentation
Secure client communications
Telehealth services
Intake forms and consent documents
Information entered into Carepatron is stored and managed according to Carepatron’s privacy and security standards. Access is restricted to authorized personnel only and used solely for service delivery, administration, and legal compliance.

 
3. How We Use Your Information
We use your information to:

Provide, manage, and personalize services
Schedule appointments and communicate with you
Deliver telehealth or in-person services
Process payments and maintain financial records
Improve our website, programs, and offerings
Meet legal, ethical, and professional obligations
We do not sell, rent, or trade your personal or health information.

 
4. HIPAA & Confidentiality
When applicable, Neuro Empowering complies with professional confidentiality standards and applicable privacy laws. Health-related information shared through Carepatron or during services is treated as confidential and accessed only as necessary for care, documentation, and compliance.

Our website itself is not intended for the submission of Protected Health Information (PHI) unless explicitly directed through secure Carepatron forms or portals.

 
5. Cookies & Analytics
We may use cookies and analytics tools to:

Improve website functionality
Understand how visitors use our site
Enhance user experience
You may disable cookies through your browser settings, though some features may be limited.

 
6. Sharing of Information
We may share information only:

With Carepatron for practice management and service delivery
With Stripe for secure payment processing
With trusted service providers who support website hosting or communications and are contractually obligated to protect your data
When required by law or legal process
To protect the safety, rights, or property of Neuro Empowering or others
 
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. Platforms such as Carepatron and Stripe employ industry-standard encryption and security measures. Despite these protections, no electronic transmission or storage system can be guaranteed 100% secure.

 
8. Your Rights
You have the right to:

Request access to your personal information
Request corrections to inaccurate information
Request deletion of information, subject to legal and professional record-retention requirements
Opt out of non-essential communications
Requests can be made by contacting us using the information below.

 
9. Children’s Privacy
We do not knowingly collect personal information from children under 13 without parental or legal guardian consent. Pediatric services require appropriate consent and documentation through Carepatron.

 
10. Third-Party Websites
Our website may contain links to third-party websites. Neuro Empowering is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies.

 
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the revised policy.

 
12. Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:

Neuro Empowering
📧 [[email protected]]
📍 Ohio, United States